Privacy Policy
1. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information
- Account credentials
- Payment information
- Communication preferences
2. How We Use Your Information
We use the information we collect to:
- Process your orders and transactions
- Communicate with you about products and services
- Improve our website and customer experience
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Service providers and business partners
- Law enforcement when required
- Other third parties with your consent
4. Data Security
We implement appropriate security measures to protect your personal information, including:
- Encryption of sensitive data
- Regular security assessments
- Access controls and authentication
5. Your Rights
You have the right to:
- Access your personal information
- Request corrections to your data
- Request deletion of your data
- Opt-out of marketing communications
6. Contact Us
If you have questions about our Privacy Policy, please contact us at:
Email: community@nexocircle.com
Phone: +919008703848
NO.21, MIG, KHB COLONY, 1ST STAGE,1ST MAIN, BASAVESHWARA NAGAR,
BANGALORE, Karnataka, India - 560079
Last updated: January 2024
Terms and Conditions
1. Agreement to Terms
By accessing and using NexoCircle.com, you accept and agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services.
2. User Accounts
- You must be 21 years or older to create an account
- You are responsible for maintaining account security
- Account sharing is strictly prohibited
- We reserve the right to terminate accounts at our discretion
3. Intellectual Property
All content on NexoCircle.com, including but not limited to text, graphics, logos, images, and software, is our property and is protected by intellectual property laws.
4. Payment Terms
- All prices are in INR unless otherwise stated
- Payments are processed securely through authorized providers
- We reserve the right to modify prices at any time
- Refunds are subject to our Cancellation and Refund Policy
5. User Conduct
Users agree not to:
- Violate any applicable laws or regulations
- Infringe upon others' intellectual property rights
- Distribute malicious code or harmful content
- Attempt to gain unauthorized access to our systems
6. Limitation of Liability
NexoCircle.com and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use our services.
7. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services constitutes acceptance of modified terms.
8. Governing Law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which NexoCircle.com operates.
9. Contact Information
For questions about these Terms and Conditions, please contact:
Email: community@nexocircle.com
Phone: +919008703848
Address: NO.22, MIG, KHB COLONY, 1ST STAGE, 1ST MAIN, BASAVESHWARA NAGAR, BANGALORE, Karnataka, India, 560079
Last updated: January 2024
Cancellation and Refund Policy
1. Order Cancellation
- Orders can be cancelled within 24 hours of placement
- Cancellation requests must be submitted through your account dashboard
- Orders in processing or shipping status cannot be cancelled
- Custom orders are non-cancellable once production begins
2. Refund Eligibility
Refunds are available under the following conditions:
- Product received is damaged or defective
- Product received differs from what was ordered
- Product is returned within 30 days of delivery
- Product is unused and in original packaging
3. Refund Process
- Initiate return request through your account
- Receive return authorization and shipping label
- Ship item back in original packaging
- Quality check performed upon receipt
- Refund processed within 5-7 business days
4. Non-Refundable Items
- Customized or personalized products
- Digital products or software downloads
- Items marked as final sale
- Products with removed tags or packaging
5. Refund Methods
Original Payment Method
Refunds will be issued to the original payment method used for purchase
Store Credit
Optional store credit with 10% bonus value available
6. Processing Time
- Return shipping: 5-10 business days
- Quality inspection: 1-2 business days
- Refund processing: 5-7 business days
- Bank processing: 2-5 business days
7. Contact Support
For assistance with returns or refunds:
Email: community@nexocircle.com
Phone: +919008703848
Support Hours: Monday-Friday, 9 AM - 5 PM EST
Last updated: January 2024
Note: This policy is subject to change without prior notice. Please check regularly for updates.
Shipping and Delivery Policy
1. Shipping Methods
Standard Shipping
5-7 business days
Rs. 200
Express Shipping
2-3 business days
Rs. 400
Next Day Delivery
1 business day
Rs. 500
2. Delivery Areas
- Domestic (India)
- International shipping available to select countries
- Some remote areas may require additional delivery time
- PO Box delivery available for standard shipping only
3. Order Processing
- Order verification: 1-2 hours
- Payment processing: 1-24 hours
- Order preparation: 1-2 business days
- Dispatch and shipping: Based on selected method
4. Tracking Orders
Track your order through:
- Your NexoCircle account dashboard
- Tracking link in shipping confirmation email
- Customer support portal
5. International Shipping
Please note:
- Additional customs fees may apply
- Import duties are responsibility of recipient
- Delivery times vary by destination
- Some restrictions apply for certain products
6. Free Shipping
Free standard shipping available on:
- Orders over Rs. 4000 (domestic)
- Premium membership orders
- Special promotional offers
7. Shipping Issues
Contact us immediately in case of:
- Delayed deliveries
- Damaged packages
- Wrong delivery address
- Missing items
Contact Shipping Support
Email: community@nexocircle.com
Phone: +919008703848
Hours: Monday-Friday, 9 AM - 6 PM IST
Registered Address:
NO.22, MIG, KHB COLONY, 1ST STAGE,
1ST MAIN, BASAVESHWARA NAGAR,
BANGALORE, Karnataka, India - 560079
Last updated: January 2024
Shipping policies and rates are subject to change without notice.
Legal Contact Information
Company Details
Company Name: Getconvi Technologies Private Limited
Registration Number: CIN: U72900KA2020PTC142279
Registered Address: NO.22, MIG, KHB COLONY, 1ST STAGE, 1ST MAIN, BASAVESHWARA NAGAR, BANGALORE, Bangalore, Karnataka, India, 560079
Legal Department
Email: sachin@nexocircle.com
Phone: +919008703848
Hours: Monday-Friday, 9 AM - 5 PM EST